When it comes to increasing customer retention, why are loyalty programmes worth considering? ๐ง
1. ๐๐ก๐๐ฒ ๐๐ง๐๐จ๐ฎ๐ซ๐๐ ๐ ๐ซ๐๐ฉ๐๐๐ญ ๐ฉ๐ฎ๐ซ๐๐ก๐๐ฌ๐๐ฌ
A good loyalty program entices customers intoย increasing their purchase frequencyย and the amount they are spending on every interaction.
2. ๐๐จ๐ซ๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐๐๐ซ๐ซ๐๐ฅ๐ฌ
If customers enjoy your loyalty program benefits and or features, they’re more likely to recommend it to their friends and peers.
3. ๐๐ซ๐จ๐ฆ๐ฉ๐ญ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ๐ฌ ๐ญ๐จ ๐ฌ๐ฉ๐๐ง๐ ๐ฆ๐จ๐ซ๐
Multi-tier loyalty programsย are powerful instruments that can stimulate customer engagement.
The lesson: look after your customers and they will help you grow.
