A good basic tip for your firm… 🧐

We speak to lots of law firms & accountants each week – it’s insane how many don’t have any process follow up once a sale has been completed, to continue the conversation with a client 😮

Never consider a completed sale as the endpoint with a client.

What do we mean by that?

Simply – don’t forget about the client once they’ve completed their service via you.

You should implement a follow up process to find out things such as:

🤔 What worked well.
🤔 What worked poorly.
🤔 What pain points they may still have.

There’s so much more to a repeat client than just the initial money they give you.