A good basic tip for ecommerce businesses… 🧐
We speak to lots of ecommerce businesses each week – it’s insane how many don’t have any process follow up once a sale has been completed, to continue the conversation with a customer 😮
Never consider a completed sale as the endpoint with a customer!
What do I mean by that?
Simply – don’t forget about the customer once they have checked out.
You should implement a follow up process to find out things such as:
🤔 What worked well.
🤔 What worked poorly.
🤔 What pain points they may still have.
There’s so much more to a repeat customer than just the money they give you.